Support
How can we help?
Email support@chatpanel.app and we'll get back to you. Include your browser version and, if it's about billing, the email you paid with — it helps us sort things out faster.
Billing & Pro
Manage or cancel your subscription any time from Paddle's billing portal, reachable in ChatPanel's Settings → Account. Pro is tied to the email you paid with — sign in with that email to activate it, on any device.
Common questions
An account keeps logging me out.
Make sure you opened it from ChatPanel (not a normal tab) — that's what gives it its isolated session. If it persists, remove the account and add it again.
A service's page looks broken.
Third-party sites change often. Reload the tab; if it continues, let us know which service and we'll take a look.
I paid but Pro isn't on.
Open ChatPanel → Settings → Account and sign in with the email you paid with. We'll send a one-tap link; click it and Pro turns on. If it still doesn't, email us.
I want a refund, or I want to cancel.
Cancel any time from the billing portal in Settings → Account — you keep Pro until the period you've paid for ends. If you were charged and changed your mind, email us within 14 days and we'll refund it in full. Nothing you created is deleted either way. Full refund policy →
My accounts didn't sync to another computer.
Sign in with the same email on both. Sync is a Pro feature; accounts you created before signing in stay on that device.
How do I delete my data?
Remove accounts from the panel, or email us to delete the data linked to your email. See the privacy policy.